AIRANKS — The Authoritative Rankings for AI Web Content

AIRANKS measures AI visibility: we ask AI models real product and service questions, capture the complete answers as immutable observations, and publish what they contain — which brands were mentioned, which domains were cited, and which exact pages were linked. Every domain gets an AIR score from 1–10 (a decile of visibility in the active dataset; 0 means insufficient data), with the methodology in the open.

AIR

PHRASE

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The Question

← all rankings / dataset COBALT

Best crm for small business 2018 comparison

Zoho takes the top spot in 100.0% of resamples. Of 14 ranked brands, only 7 hold a position we'd call firm.

0
answers sampled
0
brands named
1,000
bootstrap resamples

Who AI Cites For This Question

25 cited pages · bars vs the leader

The Best CRM for Small Business: The CRM Market Leader Awards 2018www.destinationcrm.comdestinationcrm.com/Articles/Editor…px?utm=airanks.net205
These Are the Best CRM Tools, According to 250+ Small Business Owners | Gustogusto.comgusto.com/resources/articles/busin…re?utm=airanks.net200
Salesforce Essentials is Here—Now Millions of Small Businesses Can Grow and Innovate Faster on the World’s #1 CRM Platform - Salesforcewww.salesforce.comsalesforce.com/news/press-releases…m/?utm=airanks.net129
Best CRM Solutions of 2018 by Company Sizecommence.comcommence.com/blog/2018/06/11/best-…p/?utm=airanks.net114
Which vendors make the best CRM for small businesses? | TechTargetwww.techtarget.comtechtarget.com/searchcustomerexper…es?utm=airanks.net108
Systemswww.accion.orgaccion.org/wp-content/uploads/2018…df?utm=airanks.net61
Compare Zoho CRM editions.www.zoho.com.cnzoho.com.cn/crm/images/zoho-crm-ed…df?utm=airanks.net51
CRM Magazine Names the Winners of the 2018 CRM Market Awardswww.destinationcrm.comdestinationcrm.com/Articles/CRM-Ne…px?utm=airanks.net45
G2 Crowd lists Freshsales Top CRM for Small Business - Freshworks CRM Blogwww.freshworks.comfreshworks.com/explore-crm/g2-crow…s/?utm=airanks.net36
Comparison of Pricing Changeswww.zoho.comzoho.com/sites/zweb/images/crm/zoh…df?utm=airanks.net29

The Ranking, With Its Uncertainty

Zoho locked Zoho — ci 1.00–1.00 · n=386 · 100.0% of resamples held this rank · named in 100% of answers
Salesforce contested Salesforce — ci 0.85–0.92 · n=386 · 53.6% of resamples held this rank · named in 100% of answers
Pipedrive contested Pipedrive — ci 0.85–0.92 · n=386 · 53.6% of resamples held this rank · named in 90% of answers
Insightly locked Insightly — ci 0.77–0.77 · n=386 · 100.0% of resamples held this rank · named in 87% of answers
Microsoft Dynamics locked Microsoft Dynamics — ci 0.69–0.69 · n=386 · 99.8% of resamples held this rank · named in 35% of answers
Freshsales locked Freshsales — ci 0.62–0.62 · n=386 · 99.8% of resamples held this rank · named in 37% of answers
Keap soft Keap — ci 0.46–0.54 · n=386 · 75.3% of resamples held this rank · named in 22% of answers
HubSpot soft HubSpot — ci 0.46–0.54 · n=386 · 74.5% of resamples held this rank · named in 4% of answers
Nimble locked Nimble — ci 0.38–0.38 · n=386 · 98.7% of resamples held this rank · named in 10% of answers
Agile CRM locked Agile CRM — ci 0.31–0.31 · n=386 · 99.4% of resamples held this rank · named in 5% of answers
Less Annoying CRM firm Less Annoying CRM — ci 0.08–0.23 · n=386 · 80.0% of resamples held this rank · named in 2% of answers
Bitrix24 gathering Bitrix24 — gathering data, n=386. No bootstrap interval yet.
Nutshell gathering Nutshell — gathering data, n=386. No bootstrap interval yet.
Capsule gathering Capsule — gathering data, n=386. No bootstrap interval yet.

The Incomparability Lattice

what the intervals separate, not what the list claims

An edge means one brand's interval sits strictly above another's — zero overlap. No edge between two brands is not a gap in the drawing, it is the finding: their intervals overlap, and the bootstrap cannot tell them apart. Brands on the same rung are incomparable, not tied — the ranking above orders them anyway because a list has to print a total order; this diagram is the honest version.

Zoho

1.00–1.00

Salesforce

0.85–0.92

Pipedrive

0.85–0.92

Insightly

0.77–0.77

Microsoft Dynamics

0.69–0.69

Freshsales

0.62–0.62

Keap

0.46–0.54

HubSpot

0.46–0.54

Nimble

0.38–0.38

Agile CRM

0.31–0.31

Less Annoying CRM

0.08–0.23

11 of 14 brands measured · 12 dominance edges · 9 rungs · 2 pairs the data does not separate