AIRANKS — The Authoritative Rankings for AI Web Content

AIRANKS measures AI visibility: we ask AI models real product and service questions, capture the complete answers as immutable observations, and publish what they contain — which brands were mentioned, which domains were cited, and which exact pages were linked. Every domain gets an AIR score from 1–10 (a decile of visibility in the active dataset; 0 means insufficient data), with the methodology in the open.

AIR

PHRASE

Skip to main content

The Question

← all rankings / dataset COBALT

Best crm for small business 2018 review

Zoho takes the top spot in 100.0% of resamples. Of 11 ranked brands, only 9 hold a position we'd call firm.

0
answers sampled
0
brands named
1,000
bootstrap resamples

Who AI Cites For This Question

25 cited pages · bars vs the leader

These Are the Best CRM Tools, According to 250+ Small Business Owners | Gustogusto.comgusto.com/resources/articles/busin…re?utm=airanks.net335
The Best CRM for Small Business: The CRM Market Leader Awards 2018www.destinationcrm.comdestinationcrm.com/Articles/Editor…px?utm=airanks.net235
G2 Crowd lists Freshsales Top CRM for Small Business - Freshworks CRM Blogwww.freshworks.comfreshworks.com/explore-crm/g2-crow…s/?utm=airanks.net200
Best CRM Solutions of 2018 by Company Size - Commencecommence.comcommence.com/blog/2018/06/11/best-…p/?utm=airanks.net181
Which vendors make the best CRM for small businesses? | TechTargetwww.techtarget.comtechtarget.com/searchcustomerexper…es?utm=airanks.net95
Best free CRM software, 2018: 7 top tools | CIOwww.cio.comcio.com/article/228552/best-free-c…ml?utm=airanks.net41
Nimble Rated #1 Small Business CRM by G2 Crowdwww.prweb.comprweb.com/releases/nimble_rated_1_…tm?utm=airanks.net32
Top Rated Customer Relationship Management Software for 2018 I TrustRadiussolutions.trustradius.comsolutions.trustradius.com/buyer-bl…8/?utm=airanks.net13
Salesforce Essentials is Here—Now Millions of Small Businesses Can Grow and Innovate Faster on the World’s #1 CRM Platform - Salesforcewww.salesforce.comsalesforce.com/news/press-releases…m/?utm=airanks.net12
G2 Crowd Lists Freshsales as the #1 CRM Software for Small Businesswww.prweb.comprweb.com/releases/g2_crowd_lists_…tm?utm=airanks.net9

The Ranking, With Its Uncertainty

Zoho locked Zoho — ci 1.00–1.00 · n=384 · 100.0% of resamples held this rank · named in 99% of answers
Salesforce locked Salesforce — ci 0.90–0.90 · n=384 · 99.7% of resamples held this rank · named in 100% of answers
Pipedrive locked Pipedrive — ci 0.80–0.80 · n=384 · 99.7% of resamples held this rank · named in 95% of answers
Freshsales locked Freshsales — ci 0.70–0.70 · n=384 · 100.0% of resamples held this rank · named in 58% of answers
Insightly locked Insightly — ci 0.50–0.60 · n=384 · 96.5% of resamples held this rank · named in 50% of answers
Microsoft Dynamics locked Microsoft Dynamics — ci 0.50–0.60 · n=384 · 96.5% of resamples held this rank · named in 27% of answers
HubSpot firm HubSpot — ci 0.30–0.40 · n=384 · 90.0% of resamples held this rank · named in 5% of answers
Nimble firm Nimble — ci 0.30–0.40 · n=384 · 90.0% of resamples held this rank · named in 15% of answers
Keap firm Keap — ci 0.10–0.20 · n=384 · 88.4% of resamples held this rank · named in 2% of answers
Capsule gathering Capsule — gathering data, n=384. No bootstrap interval yet.
Bitrix24 gathering Bitrix24 — gathering data, n=384. No bootstrap interval yet.

The Incomparability Lattice

what the intervals separate, not what the list claims

An edge means one brand's interval sits strictly above another's — zero overlap. No edge between two brands is not a gap in the drawing, it is the finding: their intervals overlap, and the bootstrap cannot tell them apart. Brands on the same rung are incomparable, not tied — the ranking above orders them anyway because a list has to print a total order; this diagram is the honest version.

Zoho

1.00–1.00

Salesforce

0.90–0.90

Pipedrive

0.80–0.80

Freshsales

0.70–0.70

Insightly

0.50–0.60

Microsoft Dynamics

0.50–0.60

HubSpot

0.30–0.40

Nimble

0.30–0.40

Keap

0.10–0.20

9 of 11 brands measured · 11 dominance edges · 7 rungs · 2 pairs the data does not separate